User Services Consultant Il

Posting Information

Posting Information

Posting Number 2017370
Posting/Functional Title User Services Consultant II –Personal Computing Device Management Team
University Pay Plan Title User Services Consultant Il
Location San Marcos
Department Client Services
Recruitment Type Open to All
Job Type Full-Time
Monthly Salary $3,333.34 + Commensurate with Experience
Job Category Exempt
Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.

1. Experience with providing Tier III level support for Windows 7 and 10
2. Experience with providing Tier II level support for macOS 10.10 through 10.12
3. Experience with enterprise desktop management solutions (SCCM, LANrev, LANDESK, Altiris, etc.)
4. Experience with Active Directory and Group Policy Management
5.0Experience with scripting and task automation
6. Experience with Windows server administration
7. Must be a highly motivated, dependable self-starter that works well in a team environment
8. Must be capable of multi-tasking and be willing to quickly and efficiently embrace change
9. Must have effective verbal, written and interpersonal communication skills
10. Must be willing to work additional or non-standard hours to complete projects and meet deadlines

Preferred Qualifications

Experience with managing technical resources in classrooms, labs or other learning environments
Experience with software package development, testing and deployment for PC’s
Experience with software package development, testing and deployment for Macs
Experience with an enterprise level Mobile Device Management solution, primarily for iOS
Administration experience in Microsoft SCCM (or equivalent Windows desktop management system)
Administration experience in HEAT LANrev (or equivalent Mac desktop management system)
Experience with developing and deploying highly customized Operating System images for Windows 10
Experience with developing and deploying highly customized Operating System images for macOS 10.12
Experience with programming languages (SQL, C#, JavaScript, etc.)
Experience with software license server setup and management (FlexLM, LMTools, Sentinel, etc.)
Experience in support and management of Microsoft Server 2012 and 2016
Administration experience with an enterprise level encryption solution
Experience managing print servers and print management solutions
Administration experience with Cherwell Service Management (or equivalent service management / ticketing system)
Familiar with ITIL Foundations and Change Management basics
Experience collaborating with vendors and technical contacts on various projects and implementations

Job Description

The department of Technology Resources – Client Services seeks a highly qualified technical professional to assist with the day-to-day management of University owned computing devices. Primary duties include; the successful development, delivery and maintenance of Operating System images and task sequences, the creation, customization, delivery and maintenance of software packages, mobile device management, configuration of Group Policies, administration of print servers, license managers, encryption servers, service delivery and desktop management tools, software/OS patch-management, and consulting with faculty, staff and the university technical community on best practices and advanced technical issues.

Job Duties

Desktop management of University computing equipment
Administration and support of campus encryption solution
Software package development and delivery
Operating System image development, deployment and maintenance
Print server management and maintenance
License server management and maintenance
Advanced troubleshooting of systems and network problems
Administration and support of service delivery systems and applications
Provide advanced technical support and consulting to a very diverse user base
Work with vendors and outside technical contacts to implement reliable solutions to a variety of technical issues
Perform other duties as assigned

Additional Information to Applicants


Job Open Date 07/11/2017
Job Close Date<br><br>Job Close Date (Posting closes at midnight)
Open Until Filled Yes
Normal Work Days Monday, Tuesday, Wednesday, Thursday, Friday
Normal Work Hours Start 8:00AM
Normal Work Hours End 5:00PM
Legal and Required Notices

Texas State University, to the extent not in conflict with federal or state law, prohibits discrimination or harassment on the basis of race, color, national origin, age, sex, religion, disability, veterans’ status, sexual orientation, gender identity or expression.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

Texas State University is a tobacco-free campus. Smoking and the use of any tobacco product will not be allowed anywhere on Texas State property or in university owned or leased vehicles.

Texas State University is a member of the Texas State University System. Texas State University is an EOE.

Texas State is committed to increasing the number of women and minorities in administrative and professional positions.

Applicant Document

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Transcripts
  2. Letter of Recommendation #1
  3. Curriculum Vitae
  4. Media File
  5. Portfolio
  6. DD 214/DD1300
  7. Licensure
  8. Certifications
  9. Letter of Recommendation #2
  10. Letter of Recommendation #3
  11. List of References

Supplemental Questions

Required fields are indicated with an asterisk (*).